Making the most of your garden waste collections
Here are our top tips for making the most of your garden waste collections:
- Do not overfill your green bin. Very heavy bins can cause problems when placed onto the vehicle lift. As a general rule your garden waste bin should be easily moved using one hand
- Remove as much soil as possible from any plant roots.
- Remember that soil and turf cannot be recycled - so please don’t place these into the green bin
Report a missed rubbish or recycling collection
All bins should be:
- out for collection by 6.00am
- left at the edge of your property nearest the public highway or your agreed collection point
If we have missed your collection
We will only return to missed collections, if your bin has been missed. If your bin was not out on time, left in the wrong place, contains incorrect materials or is too heavy we will not return to collect them.
Please wait until 4.00pm on your collection day before reporting a missed collection.
You can report missed bins within 2 working days of your collection day.
How to report a missed collection
All bins should be:
- left at the edge of your property nearest the public highway or your agreed collection point
- Please note that we may return as early as 6am to collect missed bins, please ensure that your bin is left out.
If your missed bins are not left out or are in the wrong place, or contain the wrong materials we will be unable to return to collect them and you will need to wait until your next scheduled collection.
Report your missed collection online
You can tell us about a missed collection by calling 0121 704 8000.
If you have assisted collections and want to report a missed collection, please call us on 0121 704 8000.
We'll return to empty your bins within 2 working days.