Frozen Bins
In very cold weather the contents of your bins and bin lids can freeze. Our collection crews will try their best to empty the contents of your bins where possible but only if this does not result in any damage to the bin.
During cold weather, you can take a few simple steps to help reduce the risk of your bins becoming frozen:
- Keep bins in a sheltered area overnight
- Place your bin in the sun during the day or close to a wall
- If your bin lid is frozen, avoid pouring hot water on it as this could make the problem worse if it refreezes
Garden waste is more likely to freeze than refuse and recycling bins as the contents tends to be wetter.
- Use a spade to loosen any garden waste on the morning of collection
- Make sure you do not overfill your bin and compact the garden waste, this leads to a greater chance of it freezing
- Consider leaving your garden waste bin in a warmer place such as in direct sunlight, in a shed or in a garage
Unfortunately, we are unable to return to empty frozen bins before the next scheduled collection.
Report a missed rubbish or recycling collection
All bins should be:
- out for collection by 6.00am
- left at the edge of your property nearest the public highway or your agreed collection point
If we have missed your collection
We will only return to missed collections, if your bin has been missed. If your bin was not out on time, left in the wrong place, contains incorrect materials or is too heavy we will not return to collect them.
Please wait until 4.00pm on your collection day before reporting a missed collection.
You can report missed bins within 2 working days of your collection day.
How to report a missed collection
All bins should be:
- left at the edge of your property nearest the public highway or your agreed collection point
- Please note that we may return as early as 6am to collect missed bins, please ensure that your bin is left out.
If your missed bins are not left out or are in the wrong place, or contain the wrong materials we will be unable to return to collect them and you will need to wait until your next scheduled collection.
Report your missed collection online
You can tell us about a missed collection by calling 0121 704 8000.
If you have assisted collections and want to report a missed collection, please call us on 0121 704 8000.
We'll return to empty your bins within 2 working days.