Essential Maintenance
The booking system will be unavailable on Tuesday 21 January 2025 between 8.00pm and 10.00pm. We apologise for the inconvenience.
Frozen bins
In very cold weather the contents of your bins and bin lids can freeze. Our collection crews will try their best to empty the contents of your bins where possible but only if this does not result in any damage to the bin.
During cold weather, you can take a few simple steps to help reduce the risk of your bins becoming frozen:
- keep bins in a sheltered area overnight
- place your bin in the sun during the day or close to a wall
- if your bin lid is frozen, avoid pouring hot water on it as this could make the problem worse if it refreezes
Garden waste is more likely to freeze than refuse and recycling bins as the contents tends to be wetter.
- use a spade to loosen any garden waste on the morning of collection
- make sure you do not overfill your bin and compact the garden waste, this leads to a greater chance of it freezing
- consider leaving your garden waste bin in a warmer place such as in direct sunlight, in a shed or in a garage
We are unable to return to empty frozen bins before the next scheduled collection.
All bins should be:
- out for collection by 6.00am
- left at the edge of your home nearest the public highway or your agreed collection point
If we have missed your collection
Please wait until 4.00pm on your collection day before reporting a missed collection.
You can report missed bins within 2 working days of your collection day.
We will not return to collect your bin if it:
- was not out on time
- was left in the wrong place
- contains materials we do not collect
- was too heavy
You will need to wait until your next scheduled collection.
How to report a missed collection
All bins should be left at the edge of your property nearest the public highway or your agreed collection point
As we may arrive at 6.00am to collect your bin, please ensure that it's left out.
We'll return to empty your bins within 2 working days.