Get help from adult social care

Essential maintenance

Our adult social care portal will be unavailable from Friday 3 January 2025. 

You can still make a referral or if you need to get in touch, please:

Thank you for your patience while this work is completed.

At some point in your life, you may need help from adult social care. This could be due to your own needs or those of a friend or family member. Any adult over 18 can request support.

You might have a disability or illness that limits the things you can do, or need help with daily tasks such as washing and dressing, preparing meals, going out to do your shopping or keeping in touch with friends and family.

Refer someone to adult social care

You can make a referral if you or someone you know needs help from adult social care.

Make a referral

If you would rather speak to someone you can call us on 0121 704 8007 (Weekdays from 9.00am to 5.00pm, except Wednesdays when we open at 10.00am) or email ccadults@solihull.gov.uk.

I need help with my assessment

If you have a question about the form, need help setting up your account or have found a problem please let us know:

Get in touch

If you need help understanding the form you could ask an advocate to help.

You can also visit a Community Advice Hub or contact our Solihull Connect adult social care team:

We can only provide support if you or the person you care for lives in Solihull.

You can find your local council at GOV.UK.

If we think you need a full assessment we'll ask you to set up an account.

With an account you can:

  • save your assessment and come back to complete it at a time that suits you
  • see your completed assessments
  • print your assessments

To set up an account you'll need to provide your:

  • name
  • address
  • email address

If you don't have an email address you should ask a friend of family member to help you complete the form.

You'll need to enter the activation code we send you to finish setting up your account.

If you haven't received this please check your spam or junk folder.

You can reset your password by choosing the Forgotten password link on our account page.

You can find a form you have saved by signing in to your account.

Your information may be shared with other council services and partner organisations to ensure our records are kept accurate and to help us to identify services or benefits you may be entitled to or interested in.

We may also need to share your information for the prevention and detection of fraud and/or other crimes or as the law requires. For further information about how we use your information please refer to our privacy statement.

The cost of your care

To find out how much you may be expected to contribute towards your care, please complete our online contribution calculator.

Where can I find support groups

Our Solihull Directory can put you in touch with local organisations and support groups that offer information, advice and activities.