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Solihull Customer service standards and targets

There are many council and partner services you can call if you have an enquiry or need advice.

If you have not been offered a place at your preferred school(s) you have the right of appeal.. Accepting the place you have been offered does not affect your right of appeal.

In most families, adults look after the children. But sometimes, if an adult has a long term illness or disability, these roles are reversed and children end up being the carers.

Parenting is never easy and getting the right support at the right time makes all the difference.

Procurement and tendering

Solihull Town Centre Masterplan, Touchwood Compulsory Purchase Order 2015, Local Development Framework (LDF) and Birmingham Airport 106 agreements.

Policies, strategies and plans for Leisure and parks

Ecology and the environment

Our housing policies set objectives for us and our partners to ensure that more people get the opportunity to live in good quality housing of their choice, with the support they need to prevent homelessness.

These documents aid in protecting and promoting the quality of life within Solihull.

Equality, diversity and inclusion (EDI) is an important part of the Council’s core business of improving the quality of life and life chances for everyone.

Plans and strategies promoting education and learning for all children and young people.

A number of plans, policies and strategies containing economic and labour market information.

ESD: Education, at all levels and across the community (families, schools and workplaces), that allows learners to acquire the skills, abilities and knowledge to live a more sustainable life

Awarded Fairtrade Borough status in 2010, we’re a proud supporter of the campaign which ensures farmers and workers from the developing world are treated fairly.

Our Constitution, Code of Corporate Governance and Sustainable Community Strategy for the future.

Our policies, plans and strategies to reduce crime and disorder in Solihull and make our communities feel safer.

Our policies and plans to counter fraud, measure and set performance, manage finances, direct ICT and ensure transparency of pay at a corporate level.

Change of address for Council Tax

As Local Highways Authority, we are responsible for all publicly maintained roads in the Borough with the exception of motorways and trunk roads.

The following data tools and websites are useful sources of a range of local, regional and national data and intelligence.

Solihull Metropolitan Borough Council has a zero tolerance view towards fraud and we are committed to preventing, detecting and tackling fraud.

Solihull Council is responsible for approximately 36,000 road gullies across our highway network.

Good governance arrangements are key to successful organisations. The organisation is responsible for establishing and maintaining appropriate risk management processes, control systems and operational procedures. Internal Audit plays a vital role in advising the organisation that these governance arrangements are in place and operating effectively.

On the 13 May 2021 the Council submitted the Local Plan to the Secretary of State (via the Planning Inspectorate) for it to be independently examined. 

If you’re looking to build your own home, you can join our Self Build Register.

You should let us know if your home or business has been flooded.

Customer strategies, policies & plans.

How to travel by bus or train in Solihull.